May 02, 2023
WALSALL, United Kingdom — , the billing and CIS solution for the global water utilities industry, today announced its participation as an exhibitor and gold sponsor of , North America’s premier conference for customer service in the utilities sector. The conference, which takes place May 2-4, at the Charlotte Convention Center in Charlotte, North Carolina, brings together over 2,000 utility professionals and industry partners from around the world. Visitors can meet the Aptumo team at booth 825 to find out more about the state-of-the-art billing and CIS software that was launched on to the U.S. market at CS Week 2022. They can also book a one-on-one demonstration to find out how it’s already helping water utilities in the U.K. and in Australia improve the customer experience while driving down cost to serve. Developed by , Aptumo is part of South Staffordshire Plc (SSPlc) which operates two regulated water utilities, offers the water sector a range of services and software solutions, and is backed up by over 170 years of water sector experience. Echo has been the U.K.’s water utility customer management and billing market-leader for over 20 years and currently provides billing and customer management services to over one-third of all British water utility companies. During the event, Phil Newland, CEO of SSPlc Group and Rachael Merrell, Customer Service Director at Aptumo, will also share industry expertise and valuable insights at two workshops. Phil will introduce delegates to the next-generation billing and CIS solution, while Rachael will share best practices in customer engagement and debt management. She will also share some of the findings of Aptumo’s recent research project where Aptumo asked 2,000 U.S. bill payers about their experiences during the current financial crisis. “At the show, both investor-owned and municipal water utilities will be seeking new billing, contact center, and credit & collections technologies, and solutions to help them deliver exceptional customer service. Disconnection isn’t an option in the U.K. market so we’ve invested a great deal of time and effort into developing engagement strategies to support bill payers when times are hard,” said Monica Mackintosh, managing director at Aptumo. “We’re thrilled to be part of the conference program and we hope that sharing our experience will inspire water utilities to review their processes and invest in innovative technology to help drive customer satisfaction and collections performance.” Aptumo has a track record of helping water utilities transform every aspect of the customer journey by empowering them to automate manual processes, enhance customer self-service capabilities, and accelerate digital transformation. In fact, Aptumo and its predecessor RapidXtra, currently bill services for 15 million consumers in the U.K. and Australia. Built on the Salesforce platform, the easy-to-use and cost-effective software provides world-class out-of-the-box security, performance and governance. The flexible and highly configurable platform enables utilities to seamlessly integrate various systems and to easily adapt to the changing needs of customers, employees and stakeholders. Delegates are invited to visit booth 825 for a one-on-one demonstration or just to find out more about how Aptumo can help water utilities revolutionize customer billing.
Founded in 2018, Aptumo was developed by South Staffordshire (SSPlc), an Arjun Infrastructure Partners owned integrated services group that operates two regulated water utilities and offers the water sector a range of services and software solutions. SSPlc has 170 years of water sector experience. SSPlc’s customer service and CIS software specialist division, , has been the U.K. water utility billing & CIS software market leader for over 20 years and currently provides billing and customer management services to over one-third of all British water utility companies. Its software bills services for 15 million consumers in the U.K. and Australia. To learn more, visit .